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Refund Policy

Last updated: 19 SEPTEMBER 2026.

At Passport Wedding Invitations, each order is custom printed and made to order. Because our products are personalized for each customer, we generally do not accept returns, exchanges, or refunds once an order has been approved and moved into production.

Please read this Refund Policy carefully before placing an order.

Custom Printed Products

Our products include custom printed passport wedding invitations, boarding pass wedding invitations, baggage tag save the dates, and other personalized destination wedding stationery.

Because these products are made specifically for each customer, we cannot resell returned items. For this reason, all custom printed orders are final sale once production has started.

Proof Approval

For customized orders, we may provide a digital proof before printing.

Customers are responsible for reviewing all details before approving the proof, including:

  • Names

  • Wedding date

  • Venue and location

  • Ceremony and reception details

  • RSVP information

  • Wedding website

  • QR codes

  • Spelling, punctuation, and grammar

  • Colors, layout, and design details

  • Quantity and product selection

Once a proof is approved, the customer confirms that the design and information are correct and authorizes the order to move into production.

We are not responsible for errors, misspellings, incorrect dates, wrong addresses, QR code issues, or design details that were submitted or approved by the customer.

Cancellations

Orders may only be canceled before production begins.

If you need to cancel an order, contact us as soon as possible. If the order has not entered production, we may be able to cancel it and issue a refund.

Once a proof has been approved or the order has entered production, cancellation may no longer be available because the product is custom made.
 

Non-Refundable Situations

Refunds are not available for:

  • Customer-approved spelling errors

  • Incorrect names, dates, times, addresses, or venue details submitted by the customer

  • Incorrect RSVP information, QR codes, or wedding website links submitted by the customer

  • Customer design changes after proof approval

  • Change of mind after ordering

  • Ordering the wrong product, quantity, paper type, or design option

  • Delays caused by late proof approval or missing customer information

  • Delays caused by shipping carriers, weather, holidays, or incorrect shipping addresses

  • Minor color differences between screen previews and printed products

  • Minor print, trim, or color variations that are normal in professional printing

Products that were approved by the customer and printed as approved

The FTC advises online shoppers to check a seller’s refund and return policies before placing an order, so this policy should be linked clearly in your footer and checkout area.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect due to a production or fulfillment issue, please contact us within 3 days of delivery.

To help us review the issue, include:

  • Your order number

  • A description of the issue

  • Clear photos of the damaged packaging, if applicable

  • Clear photos of the printed products

  • Photos showing the full quantity affected, when possible

After reviewing the issue, we may offer one of the following resolutions at our discretion:

  • Replacement

  • Reprint

  • Store credit

  • Partial refund

  • Full refund

Do not discard damaged packaging or products until we have reviewed the issue.
 

Lost or Delayed Packages

Once an order is handed to the shipping carrier, delivery is handled by the carrier.

If a package is delayed, lost, or marked delivered but not received, contact us as soon as possible. We will help review the issue, but we are not responsible for delays caused by shipping carriers, incorrect addresses, weather, holidays, or other events outside of our control.

Shipping Costs

Original shipping charges are generally non-refundable unless the refund is due to an error caused by us or our production partner.

Customers may be responsible for additional shipping costs if an order must be reshipped because of an incorrect or incomplete address provided at checkout.

Order Changes and Cancellations

Orders may be changed or canceled only before production begins.

Once a proof has been approved or an order has entered production, cancellation may no longer be available because custom printed products are made specifically for the customer.

If you need to request a change or cancellation, contact us as soon as possible. We will review the order status and let you know whether changes are still possible.

Refund Processing

Approved refunds will be issued to the original payment method when possible.

Please allow time for your bank, card issuer, payment provider, or checkout provider to process the refund after it has been issued.

For online orders, the FTC’s Mail, Internet, or Telephone Order Merchandise Rule covers shipment timing and customer refund rights when sellers cannot ship within the promised time or, if no time is promised, within the rule’s default timing.

Questions ?

For questions about shipping, delivery, or order status, contact us at:

Passport Wedding Invitations

Email: info@passportinvitation.com

Website: https://www.passportinvitation.com/

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